Reset to factory settings

Factory Reset/Hard Reset of Ulefone Phones

Is your Ulefone not working properly? A first step is to try a factory reset. The most common cause of software and hardware problems is incorrectly stored information in the software, which is easily fixed by factory resetting your smartphone. NOTE! If you can, ALWAYS make a backup of your information before resetting!

Before sending your phone in for service, we kindly ask you to perform a factory reset if you experience one or more of these errors:

- GPS problem
- Battery problem
- Overheating
- Connection problems
- Interference during calls
- Memory management error
- Random app crashes
- Black screen / White screens
- Connection problems (Bluetooth, computer, other devices)

Reset/Soft Reset

We recommend that you do a Soft Reset before you take the step of doing a Hard Reset. A Soft Reset means that you simply turn off your mobile phone and keep it off for about 10 seconds before turning it back on. This can solve minor and simple problems and you keep the contents of your Ulefone intact.

Here's how you make one Reset/Soft Reset:

  1. Press and hold the power button for a few seconds.
  2. Select Power OFF and then press OK.
  3. Wait for about 10 seconds.
  4. Hold down the power button again and restart the phone.

Factory reset/Hard Reset

IMPORTANT INFORMATION!
Before you perform a factory reset, make sure you have access to your account information and the password for your Google account that you used on your phone. Once you have done a After factory reset, your phone will ask you to sign in with your previously configured Google account. You will NOT be able to use your phone again with any other Google ID unless you FIRST sign out of your Google account. If there is no sign-in information after you perform a factory reset, you will need to reinstall the operating system on your phone at an authorized service center.


Do this to make a Factory reset/ Hard Reset:

  1. Press and hold the power button and volume up button simultaneously for about 10 seconds.
  2. Release the buttons when the Ulefone icon appears.
  3. Use the volume buttons to go up or down and confirm by pressing the power button once.
  4. Select "Wipe data/factory reset" from the menu. NOTE: This will erase all data stored on your phone!
  5. Select "Delete all user data"
  6. Select "Reboot system now"
  7. You have now made a Factory reset/Hard Reset.