Protection against the unforeseen

	Warranty	Ulefone Care
Guarantee	2 years from the date of purchase	2 years from the date of purchase
Repair options	Drop off or send by mail. Warranty only covers manufacturing defects, not defects that have arisen through negligence, carelessness or in ways that are not considered manufacturing defects.	Same conditions as warranty with the addition that Ulefone Care covers up to 2 cases of accidental damage during a 12-month period. A deductible is added each time Ulefone Care is used. NOTE! Ulefone Care does NOT apply in the event of theft/lost product!
Technical support	3 months	1 year

What is Ulefone Care and how does it work?

Ulefone Care is an extra protection for your Ulefone smartphone or tablet that takes over where the warranty is not enough and protects against accidental damage or accident to your Ulefone smartphone or tablet. It is NOT insurance and does NOT cover theft or loss.

What does accidental damage mean?

Accidental damage means that the device is not working properly as a result of something that has occurred as a result of an accident or that is not a manufacturing defect. This could include dropping the device and damaging the glass, frame, motherboard, or water damage. A cracked screen is a good example of accidental damage.

If your accidental damage claim is approved, we will take the device to our own repair facility for repair. If the device cannot be repaired, we will arrange for a replacement device.

How much does Ulefone Care cost?

Ulefone Care costs SEK 999 for a full year (excl. VAT for companies) and you sign a 12-month subscription.

What is the deductible if I need to use Ulefone Care?

The deductible if you need to use Ulefone Care is SEK 500 (excl. VAT for companies) and is paid in connection with approval of the repair.

How many times can I use Ulefone Care?

You can make up to two (2) claims per 12 month period.

How long is my Ulefone Care valid for?

Ulefone Care is valid for 12 months from the date you purchased it.

What is the difference between warranty/complaint and Ulefone Care?

Warranty and complaints cover defects that have arisen due to a manufacturing defect. This means that the device has stopped working without you having done anything to it or exposed it to anything.

Ulefone Care covers damages not covered by the warranty. You are allowed to make up to two repairs per year. All repairs are carried out in our own workshop by certified technicians using original parts and the warranty remains valid after the repair.

Warranty, warranty and Ulefone Care DO NOT cover the following:

• Theft and loss
• Intentionally caused damage
• Cosmetic damage that does not affect function
• Gross negligence
• Normal wear and tear

Can I purchase Ulefone Care at a later date?

You can only purchase Ulefone Care in connection with the purchase of your Ulefone Smartphone or tablet.

How do I buy Ulefone Care at ulefone.se?

1. Choose your Ulefone smartphone or tablet and other products you want and add to your shopping cart.
2. Search for “Ulefone Care” in the search field.
3. Add the number of Ulefone Care you want to your cart (e.g. 2 if you bought a tablet and a smartphone or 2 smartphones). If you only want Ulefone Care for one of two or more devices, add one to your cart and we will contact you for details on which device will be protected.
4. Go to the checkout.
5. Complete the purchase.
6. Done! All documentation will be sent to you by email.
   

What documents will I receive?

After you buy your Ulefone Care you will receive the following documents via email:

• Terms of Agreement
• Ulefone Care proof
• Other important information

Is theft and loss covered by my insurance?

Ulefone Care does NOT cover theft or loss.

Are cosmetic damages covered?

Ulefone Care covers cracked screens. However, it does not cover scratches or dents that do not affect the phone's functionality or normal wear and tear.

What do I need to do to make a claim, i.e. use Ulefone Care?

The easiest way to create a claim is to email info@ulefone.se and briefly describe your case and provide your order number.

You will be asked to answer a few questions and choose whether you prefer to hand in or send your device to our repair shop.

What happens if my smartphone or device is replaced?

If your unit needs to be replaced, the replacement unit will be shipped with:

• Remaining protection for your Ulefone Care.
• The remaining period of Ulefone's warranty from the original insured unit or with a 90-day limited warranty (whichever is longer).

If your device needs to be replaced, Ulefone will attempt to replace it with one of the same color, but cannot guarantee that this is always possible.

Ulefone cannot guarantee to replace any limited edition or special edition devices.

If Ulefone is unable to provide you with a replacement device of the same model, you will be offered an alternative with similar or better specifications.

Replacement units may be a Refurbished Unit, i.e. an equivalent or better product from a refurbished warehouse. Before we ship replacement units, we perform an extensive inspection process to ensure that they are fully functional and in the same or better condition than the unit shipped.

If Ulefone is unable to repair or replace your device, we will contact you to discuss various ways to reimburse you for your claim.

Can I buy Ulefone Care for all Ulefone devices?

You can purchase Ulefone Care for all Ulefone smartphones and tablets and it is subscribed to in connection with the purchase of your device at ulefone.se.

What happens if I sell the device I bought Ulefone Care for?

Ulefone Care is an agreement signed between you as the buyer and us, over 12 months. If you wish to terminate it before the 12 months have passed, we can arrange a final invoice for the remaining period. If you wish to transfer the insurance to the new owner, contact us and we will help you with that.

Ulefone Care

This page is created by Ulefone and the content is not supported by any third party.

1. Ulefone Care is a service that you can purchase at ulefone.se. It covers the risk of accidental damage to your Ulefone product and the need for technical support.
2. You can reach Ulefone support at: 08-55109404, info@ulefone.se or via chat on the website.
3. Technical support includes assistance with installation and standard configuration.

The service is provided by the official agency for Ulefone in the Nordics, 2 Tech Scandinavia AB, Döbelnsgatan 8, 111 40, Stockholm, Sweden.

Your rights under Swedish consumer law apply together with, and in addition to, your rights under Ulefone's limited warranty and any Ulefone Care plan.

According to Swedish consumer law, the consumer may choose to have defective goods or goods that do not conform to the purchase contract repaired or replaced free of charge. If a repair or replacement is not possible or involves an unreasonable cost or burden for the seller, the consumer may choose to have the price reduced or to cancel the contract and return the product in exchange for a full refund, provided that the defect is of significant importance to the consumer and that the value of the product has not decreased due to the consumer's actions. The seller bears the primary responsibility for providing a solution if a claim is valid. The consumer can make a claim against Ulefone ONLY if the goods were purchased from www.ulefone.se. These rights apply for three years from the delivery of the goods and the consumer must notify the seller within a reasonable time after the defect has been discovered. These time limits do not apply when the seller has shown negligence, violated good faith or if the defect violates a statutory sales ban or a significantly inadequate safety defect.

According to Swedish consumer law, defective goods or goods that do not comply with the purchase agreement that are discovered within 12 months of delivery are presumed to have existed at the time of delivery. Once the 12 months have passed, the burden of proof for defective goods or goods that do not comply with the contract normally shifts to the consumer.

Go to the ECC Sweden website at www.konsumenteuropa.se if you want to know more about the Swedish Consumer Purchase Act.